Please refer to our returns page for more details.

We offer repairs for our Permanent Jewelry (see policy below). Lost items or receipts are ineligible for a return or exchange.

To qualify for a Permanent Jewelry repair:

• Item/Chain must be presented for repair; lost pieces are not covered by our repair policy.
• A receipt must be present.
• Permanent Jewelry repairs are covered within a 14-day window.
• Damage must not be due to user care.
• Customers are eligible for one complimentary repair, otherwise are subject to a $40CAD repair fee.

Permanent jewelry is meant to be durable, but accidents can still occur. Please exercise care to avoid damage by being cautious during physical activities, daily wear, and chemical exposure.

Repairs on Santorini Design products - if possible - are eligible for a complimentary repair within 30-days of the original purchase date. Receipt must be present.

Complimentary repairs will be processed within 30-days if:

• The repair require a clasp or hoop.
• The repair on the chain is a repairable open link pattern (Curb, Cuban, etc.)
• Certain patterns are excluded from our repair policy which include our Rope Chains, Weave Chains, and Fishtail Chains.

For non-Santorini Design repairs:

• Items will be subject to a repair fee at minimum of $20CAD depending on complexity and time + any additional material fees. Typical fees can range from $30CAD-$80CAD.

All repairs must be collected within 2 weeks of contact date. Repair processing will be within 1-2 weeks depending on complexity. Customers will be contacted phone or email for pick-up information. All repairs may only be process in-person at any in-store locations.

Santorini Design does not assume responsibility for any damage caused by attempting to repair your pieces. Repair agreements are subject to the specified risks and conditions.

We completely get it, we change our minds too! Our team processes orders as soon as they are received, therefore, we cannot guarantee that your order may be cancelled. However, to inquire if you may cancel your order, please contact us immediately to see if it is possible at contact@santorinidesign.com.

Please see our exchange policy for any other concerns.

Orders with an invalid payment method will be subject to cancellation. Please contact us at contact@santorinidesing.com to move forward.

Orders with out-of-stock items will be cancelled with a refund being issues to your original payment method within 3-10 business days.

Santorini Design Jewelry is happy to offer free Canada-wide shipping. This option is automatically applied at checkout for eligible orders and does not include tracking. If you would like tracking on your order, tracked shipping options are available at checkout for an additional fee.

Orders are typically processed and shipped within 3–5 business days using regular post unless an upgraded shipping option is selected at checkout, including express, registered, or tracked shipping services. Delivery estimates are approximate and may vary due to carrier delays, weather conditions, holidays, customs processing, or other unforeseen circumstances.

Santorini Design Jewelry is not responsible for incorrect or incomplete shipping information provided at checkout, including address errors, non-existent addresses, or returned mail due to insufficient delivery information. Customers are responsible for ensuring all shipping details are accurate before placing an order.

If a package is returned to Santorini Design Jewelry due to an address issue or failed delivery attempts, the customer may be responsible for additional shipping fees to have the package re-shipped. Shipping carriers may attempt delivery a maximum of two times before the package is held for pickup at a nearby carrier location or returned to sender.

Once an order has been shipped and accepted by the carrier, Santorini Design Jewelry is not responsible for lost, stolen, delayed, or untracked packages.