Returns & Exchanges

We want you to feel confident in every Santorini Design Jewelry purchase. Eligible pieces may be exchanged within 14 days, subject to the conditions outlined below.

We do not offer refunds on non-solid-gold merchandise. Refunds are available exclusively on eligible solid-gold pieces within seven days.

Return Requirements

All merchandise submitted for an exchange or refund must:

• Be unworn, unused and in its original condition

• Show no signs of wear, damage, alteration or improper care

• Include all original packaging, tags and accompanying pieces

• Be accompanied by valid proof of purchase

• Be submitted within the applicable return or exchange period

Items purchased as a set must be returned as a complete set. Individual pieces from a set cannot be exchanged separately.

All merchandise is inspected upon return. Santorini Design Jewelry reserves the right to decline any item that does not meet these requirements.

Exchanges

Eligible merchandise may be exchanged within 14 days.

For purchases made in store, the exchange period begins on the original purchase date.

For purchases made online, the exchange period begins on the confirmed delivery date.

If the replacement piece is of greater value, the customer is responsible for paying the difference. If the replacement piece is of lesser value, the remaining balance will be issued as store credit. Product availability is not guaranteed, and merchandise cannot be reserved while an exchange is being processed.

In-Store Purchases

Eligible in-store purchases may be exchanged at any Santorini Design Jewelry retail location within 14 days of purchase.

Please bring the merchandise, its original packaging and valid proof of purchase.

In-store purchases cannot be exchanged by mail unless authorization has been provided by our Client Care team in advance.

Online Purchases

Eligible online purchases may be exchanged within 14 days of confirmed delivery.

Online purchases can be exchanged at a Santorini Design Jewelry retail location at no additional cost. Please bring your order confirmation and all original packaging.

If you are unable to visit one of our locations, you may request an exchange by mail. Before shipping your merchandise, email contact@santorinidesign.com with your order number, the item being returned and the reason for the exchange.

Return authorization and shipping instructions must be provided before an item is mailed. Unauthorized returns may be refused or returned to the sender.

Online Return Shipping

Customers are responsible for the cost of shipping online purchases back to Santorini Design Jewelry.

We do not provide prepaid return labels or reimburse return postage, packaging, insurance or related shipping expenses.

All mailed returns must be sent using a tracked and insured shipping service. The customer remains responsible for the package until it has been successfully delivered to Santorini Design Jewelry.

Santorini Design Jewelry is not responsible for return packages that are lost, stolen, damaged, delayed or delivered to an incorrect address.

Original shipping charges, upgraded shipping fees, duties and taxes are non-refundable.

Solid-Gold Refunds

Refunds are available exclusively on eligible solid-gold merchandise.

Solid-gold pieces purchased in store must be returned within seven days of the original purchase date. Solid-gold pieces purchased online must be returned within seven days of confirmed delivery.

To qualify, the piece must be unworn, unused and in its original condition. All original packaging must be included, and valid proof of purchase is required.

Approved refunds will be issued to the original method of payment. Original shipping charges, return-shipping costs, duties and taxes are non-refundable.

Promotional Purchases

Merchandise purchased during a promotion may be exchanged within the applicable exchange period unless it was marked Final Sale.

The exchange value of each item will be based on the amount attributed to that item after the promotion or discount was applied.

Complimentary items have no refundable or store-credit value. If returning merchandise causes the original purchase to no longer qualify for a promotion, the value of the promotional discount or complimentary item may be deducted from the exchange value.

Final-Sale Items

The following items are final sale and cannot be refunded, returned or exchanged:

• Engraved, personalized, resized or altered merchandise

• Permanent jewelry and permanent-jewelry services

• Gift cards

• Worn earrings or pierced jewelry

• Clearance merchandise

• Items marked Final Sale

• Merchandise damaged through wear, accident, misuse, improper care or unauthorized repair

Final-sale terms do not limit any rights relating to merchandise confirmed to have a manufacturing defect.

Proof of Purchase

Accepted proof of purchase includes:

• An original receipt

• An online order confirmation

• A verified customer-account order history

• A gift receipt

Bank or credit-card statements are not accepted as proof of purchase. Altered, edited or unverifiable documents and screenshots will not be accepted.

Incorrect or Defective Items

If you received an incorrect item or believe your merchandise arrived damaged or has a manufacturing defect, please email contact@santorinidesign.com before returning it.

Include your order number, a description of the issue and clear photographs of the merchandise and packaging. Our Client Care team will review the request and provide further instructions.

Damage caused by normal wear, accidents, improper care, misuse, tarnishing or unauthorized repairs is not considered a manufacturing defect.

Processing

Please allow up to seven business days after your return is delivered for it to be inspected and processed. You will receive a confirmation email once your exchange, store credit or eligible solid-gold refund has been completed.

For additional assistance, please contact our Client Care team at contact@santorinidesign.com. A member of our team will be in touch within one to seven business days.